Privacy Policy

This is our Privacy Notice.

In it, you can find all the information you need about how we use your personal data.

Personal information we collect

We may collect and process the following data about you summarised by category:

Contact and identification details

We record your name, postal and email addresses, telephone number(s) and contact preferences when you enquire on our website or when you make a booking.

Usage and attendance details

If you use our website, we record information about the URL you came from, your device’s IP address, your browser type and information about where your device is located. If you use our sauna we keep a record of your booking.

Correspondence and incidents

If you contact us, we may keep a record of that correspondence and any comments. If you or your child is involved in an incident at our sauna, we will record details of the incident.

Payment details

If you pay for our services by card, we record your payment card details. Your personal circumstances If you give us evidence of coronavirus infection or a medical condition in line with our cancellation policy we will keep it on file.

How we use your personal information

Legal basis for processing

We use the information that you provide or that we collect in line with this Privacy Policy and our Terms and Conditions based on our legitimate business interests unless otherwise stated and on the basis of our contract with you.

Contact and identification details

We use your contact details to respond to your enquiry or manage your booking and to let you know about our services which may be of interest (including using email, phone and text if you have agreed to receive this information from us electronically).

Payment details

We use your payment card details to collect payment for services. We use your payment details to collect other payments due from you in line with our terms and conditions; to take advice and action in relation to the collection of debts and to assist us in resolving any disputes.

Usage and attendance details

We use information about website usage to make our website easier to navigate. We use the information you give us when vising the sauna to manage our bookings. We use usage and attendance data to administer our booking policy and the terms and conditions on the use of our services; to improve your experience of our services and to tailor our communications with you.

Correspondence and incidents

We use your feedback to improve our services and to assist us in dealing with any query you may have. We record details of incidents to comply with our obligations under health and safety legislation.

Your personal circumstances

We use the information you give us to administer our policy on suspension or cancellation. We may also use the information that you provide or that we collect in any other way as described to you at the me of collection of your personal data.

Special Categories of Personal Data

We may process information about your health or your child’s health, for example to ensure the safety of your child or to comply with our obligations under health and safety law. Where the processing is to provide a service to you, we will always ask for your agreement. If you are not happy for us to have this information you do not have to agree, and you can change your mind at any me, but this may mean that you or your child is unable to use the sauna

Sharing Your Information with Others

We value your privacy and do not sell your information to any third pares under any circumstances. We may give information about you to the following third pares, who may use it for the same purposes as us and as set out below:

We share data with our agents, contractors and employees in the country where you live to administer any services provided to you now or in the future. If we do so we will make sure that suitable safeguards are in place, for example by using approved contractual agreements. We share your card and bank details with our secure payment providers to process card transactions and direct debit payments.

We share your contact details and preferences with mailing houses, our marketing agencies, systems providers and other distributors for the distribution of information to you. We share contact and identification details with our media agents, search engine providers and social media platforms so that we can tailor our communications to the right audience.

We may share your data with anyone to whom we transfer or may transfer our rights and dues under our agreement with you, if we have a duty to do so or if the law allows us to do so. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We share data with third parties who will help process or administer our services or who will provide advice and act in relation to the collection of debts.

How Long We Keep Your Information

We keep the information that you provide or that we collect only for as long as we need to in line with the reason it was collected. More detail is given below for each category of information.

We keep your contact details for up to four years after your first enquiry. We keep enough information to record your communication preferences indefinitely to avoid sending you unwanted information in future. We keep correspondence for up to seven years in case you contact us again about the same subject. We may keep certain information for longer than this if we have a compelling reason for keeping it. We keep details of incidents for three years after the date of the incident.

Your Rights

You have the right to make a request for a copy of the personal data that we keep about you or to correct the details that we hold about you. We will respond within one month. If you would like to know what personal information we hold about you, or would like us to correct the details we hold about you, you should write an email to: rich@yorkshiresauna.com enclosing proof of your identity (such as a copy of your passport or driving licence) and asking to see your personal information or asking us to correct the relevant information. You will have to give us enough information so we can identify the personal information you have asked to see or have corrected. We do not have to respond to your request until you have given us the information we need. We will contact you within one month of your request or, where we have asked for further information to identify you, within one month of receiving such information.

You have the right to receive the information in a portable electronic form. If your request is by email from the address that we hold for you, we will respond by email to that address.

You have the right to ask us to erase your personal data under certain circumstances.

You have the right to ask us to stop processing your personal data where the processing is based on our legitimate interests. This does not include processing, which is in line with our Terms and Conditions, for example payment processing. If we believe we have a legitimate reason for processing your personal information including for the defence of any legal claims we may decline your request.

Under certain circumstances, for example if we decline your request to stop processing, you have the right to ask us to restrict the processing of your personal data.

Your Right to Complain

If you are unhappy about how your personal data is being processed, you should raise your concern with us first - see “Contacting Us” below. If you are not happy with the way that we deal with your concerns, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk

Cookies

When you visit our website, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk or mobile device for record keeping purposes and we may use them to do several things:

Cookies help us to recognise you when you next visit one of our websites and note the advertisements displayed to you. This allows us to tailor the advertisements we provide to your preferences. We may use the services of third-party ad servers for this purpose.

[Cookies may be used to compile anonymous statistics related to the take up or use of services, or to patterns of browsing. A third party collects such data on our behalf to measure web site performance. Information collected is aggregated for reporting purposes. No personally identifiable information is collected by this service. The use of this service assists us in measuring and improving the structure and ease of use of our web sites.]

If you do not wish to use cookies, you may de-activate cookies in your web-browser or reject the creation of cookies. You may wish to seek technical assistance from your browser provider if you do not know how to do this. Yorkshire Sauna cannot be responsible for any technical faults or failures to your system

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Any such changes will be posted on our website. If you continue to use our services after we have changed this Privacy Policy, the updated version will apply

Security and Liability

To comply with our obligations under Data Protection law, we will protect your personal data from unauthorised access, misuse, alteration or loss by using commercially reasonable security measures. Nothing in this policy in any way excludes or limits our liability for negligence causing death or personal injury or for fraudulent misrepresentation.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site; any transmission will be at your own risk.

We are not responsible or liable to you for any loss or damage you may suer or incur in connection with your use of our online services which is caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception and decryption of it by others.

We are not responsible to you for any losses or damage you may suffer caused by any distributed denial-of-service attack, or any viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful and which may infect, contaminate or damage your computer equipment or computer programs, or cause damage to software or damage to or loss of data unless caused by our negligence. You should ensure that you use appropriate virus checking software and firewalls.

Whilst we have taken reasonable steps to ensure the accuracy, currency, correctness and completeness of the information contained on our website, we do not check, review, monitor, verify or endorse any information, content, material or data collected from or provided by third pares which is displayed on or is otherwise available from our website or any third party websites or services which you can access from our site.

We are not responsible to you for any loss, damage or injury you may suer or incur in connection with such information, content, material or data. It is your responsibility to check that such information, content, material or data is accurate, current, correct and complete. If your personal data is accessed by an unauthorised third party, we will not be responsible for any direct or indirect damage caused because of such unauthorised access.

Whilst we take all reasonable steps to ensure that our website continues to be available there may be times when it is not available. This may be for reasons relating to the maintenance of, or alterations to, the website or for reasons beyond our control. We are not responsible to you if the website is unavailable.

Contacting Us

All questions, comments and requests regarding this privacy policy should be addressed to rich@yorkshiresauna.com